FAQs
Frequently asked questions
Do you ship to my country?
Almost certainly. We ship to the US, UK, Canada, Europe, Australia and most of the rest of the world, and shipping is free on every order. When you open the site you'll see prices in your local currency and only the products we can deliver to you.
How long will my order take?
It depends where the item ships from, and each product page tells you. US-warehouse items typically arrive in 3–7 business days; UK-warehouse items in 2–5; items shipped from our overseas warehouse take 10–15 business days to the US and UK, and 10–20 elsewhere. We'd rather tell you that up front than surprise you.
Will I be charged import duties?
Orders within the US and UK: no. Elsewhere, your country's customs may charge duties or VAT on delivery. These are set by your government, not by us, and aren't included in our prices.
I ordered several things — why did only one arrive?
Items can ship from different warehouses, so they may arrive on different days. It's normal, nothing is missing, and you won't be charged extra for it.
Where's my tracking number?
You'll get a shipping confirmation email with tracking once your order is on its way. Tracking can take up to 24 hours to show movement. If it hasn't updated in 7 days, email hello@eversohome.com with your order number and we'll chase it.
How does the mix & match offer work?
Buy any 2 items from our throws, candles & fragrance, storage, kitchen & dining or home office ranges and save 10%; buy 3 or more and save 15%. It applies automatically at checkout — no code needed — and you can mix across those ranges.
Something arrived damaged or isn't what I ordered
Email returns@eversohome.com within 14 days of delivery with your order number and a photo. We'll refund or replace — your choice — and in almost every case we won't ask you to send anything back. Full details in our returns policy.
Can I change or cancel my order?
If it hasn't shipped, yes — email us straight away and we'll cancel or amend it. Once it's on its way, it becomes a return.
Do the diffusers need essential oils?
No — they run on plain water, which gives you the mist and the glow. Add 2–3 drops of essential oil for scent. Use water-soluble essential oils (like our Cozy Home set), not thick fragrance oils, which can clog the mist disc.
How do I get in touch?
Email hello@eversohome.com for anything, or returns@eversohome.com for returns. We reply within one business day.